There is an old joke: Only two kinds of businesses call their customers users…Tech companies and drug dealers… With that in mind, I was reading a rather interesting report about a survey that showed how people are using social media to make purchases, and a thought hit me, maybe that old joke needs to be expanded as we head into the era of the social media user. read more...
The 5 Ws of Social Media Strategy
One of the things that I find really difficult to overcome with clients is the tendency to focus in on tools. Some of the questions I often get:
- Do you think we should have a Facebook page?
- Can you walk us through some best practices for YouTube, Twitter, Ning, etc.?
- Whatever happened to MySpace, will that happen to the hot tools of the moment?
Beyond Personal Brand to Character
I think that we might be losing our way. Character is like a tree and reputation like its shadow. The shadow is what we think of it; the tree is the real thing.Abraham Lincoln, Lincoln's Own Stories 16th president of US (1809 - 1865) Public relations and social media tools are powerful ways to communicate character. The character of a company or an individual. But it seems that more and more people are trying to use these tools to manipulate the shadows of brand and reputation. read more...
10 Opportunity Costs and Risks of Ignoring Social Media
I wrote a comprehensive post a few years ago about the risks of blogging. You could just rename it 10 Risks of Social Media because they are the same ones. But I missed one important risk. Opportunity costs. There is a steep downside to not participating and these factors should be weighed as seriously as the risks of participating. Given the quick adoption underway and read more...
Building Buzz with Social Media Using Swarming and BEES
Many companies now have developed a number of social media properties. Even the skeptical seem to have at least a blogspot blog, a Facebook page, a YouTube channel (if they have anything even remotely visual) and of course the requisite Twitter account - though some are just reserved with no profile picture to ensure no one hijacks the name. With the "land rush" last week for unique URLS on on Facebook, most of the pages have 1,001 fans, just enough to qualify them to get their name before someone squats on read more...
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