Fire Originally uploaded by mauja. Todd Defren wrote a great post laying out the life cycle of a “firememe,” or a crisis caused by a negative post about your company that spirals out of control. Basically, it boils down to having a good customer service system that actually tracks and responds to widespread complaints. If you have a customer service call read more...
Crisis Communication: Bird Flu and Beyond
Bird Flu Hygiene
Originally uploaded by Augapfel. The Associated Press published an article today about how businesses are preparing for a possible pandemic of avian flu. The article reports some interesting way that different companies are preparing:
- Setting up “clean” locations for employees and their families
- Paying employees to go read more...
Fun Friday: An Intelligent Experiment in Getting Wet
Watch this new Diet Coke and Mentos experiment, meant to imitate the fountains at the Bellagio in Las Vegas.
Sometimes fun and wacky stuff is also intelligent. So, after you watch their expeiment with 101 2-liter Diet Coke bottles and Mentos, listen to their interview on NPR and then learn how the science works.
If you haven't seen it before, read more...
Your Take: PR as Stakeholder Advocates
This post may sound a little techy (and a little long) for the PR set, but bear with me, I will explain how I think that these technologies will revolutionize the way that we interact with the stakeholders (read: employees, customers, shareholders, etc.) of our clients and employers.
Right now, in spite of leaps forward with technologies such as RSS and OPML read more...
Shakeup at PubSub
We have all complained about PubSub and the accuracy of our
beloved PR List, but yesterday Mike Arrington of Tech Crunch reported that there were massive layoffs at the company.He also said that a shutdown was imminent, but yesterday in its own blog read more...
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