In the history of this blog, I don't believe I have ever posted an entire e-mail verbatim. However, I got this e-mail today from the makers of Twitter filled with crisis communication case studies, useful applications and fun stuff too. I had to share it. Making Twitter More Useful There have been raging wildfires and rumbling earthquakes inspiring avalanches of Twitter updates over the last few weeks out here on the West Coast of the US. In Tumultuous times, people turn to Twitter. In fact, there's read more...
Communication in a Crucible: Imagination vs. Image Control During California Fires
Early this week, I got a call from the Daily Dog asking me to comment on the communication efforts surrounding the recent wildfires in California. Today, my op-ed was published in the Barks and Bites section of the Daily Dog. My thesis: There read more...
Akon’s Song a PR Move? Blame it on Me
In the world of crisis communication, we tell our clients to be sincere in their apologies and to get out in front to tell our side of the story. It seems that hip-hop artist Akon has taken part of that advice in his new song, "Sorry, Blame It on Me." It's a catchy tune, and includes an apology to his "girl," his mother mother and his fans. Earlier this year Akon engaged in a lewd act onstage with a 15-year-old girl, causing read more...
No Comment, No Dice: Investigative Reporter Shares Why You Should Confess
The basics of crisis communication are to admit you have a problem, made a mistake, or are overwhelmed by a situation; make any necessary apologies; and take immediate action to fix the problem. The reporters that uncover these "problems" can often show up on your doorstep at a moments notice, making it easy for some in management, and even PR, to lose their cool. So, what can be done to make it a little more constructive when bad news descends on an organization? To find out, we turned our camera onto Brian Collister, a News 4 read more...
Interview: Red Cross Seeks Bloggers as Volunteers
Yesterday, I had a chance to sit down with Ike Pigott, who is the communications director for the American Red Cross’s Southeast region. He also is a blogger at Occam's RazR. Under Ike's direction, the Red Cross is starting to use blog engines to communicate critical information to the media and the general public in the midst of a disaster situation. And the volunteers don't have to be in the field to participate. Online Videos by Veoh.com Shel Holtz also interviewed Ike a few days ago, so if the 3 minute video isn't enough for you, you can listen to read more...
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